Articles on: Selling

How do I respond to a buyer inquiry?

You can respond to a buyer's inquiry or message directly on the BurialLink platform.

Be sure to reply to messages directly within the BurialLink app. Replies to the email notification will go to customer service, not the buyer.

View your messages

Sign in to your account
Navigate to the customer portal by clicking "My Account" on the top nav
Scroll to the "Messages" section and click "View Conversations"

Respond to inquiries

You will now see a list of the most recent message you've exchanged with each individual prospective buyer. Click on the message you wish to respond to.

Send a reply by typing a message in the text field and clicking the "Reply" button.

Updated on: 12/07/2024

Was this article helpful?

Thank you!