> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.buriallink.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I respond to a buyer inquiry?

You can respond to a buyer's inquiry or message directly on the BurialLink platform. 

||| Be sure to reply to messages directly within the BurialLink app. Replies to the email notification will go to customer service, not the buyer. 

**View your messages**
1. [Sign in](https://www.buriallink.com/sign_in) to your account
2. Navigate to the customer portal by clicking "My Account" on the top nav
3. Scroll to the "Messages" section and click "View Conversations"

**Respond to inquiries**
You will now see a list of the most recent message you've exchanged with each individual prospective buyer. Click on the message you wish to respond to.

Send a reply by typing a message in the text field and clicking the "Reply" button.