How do I respond to a buyer inquiry?
You can respond to a buyer's inquiry or message directly on the BurialLink platform.
Be sure to reply to messages directly within the BurialLink app. Replies to the email notification will go to customer service, not the buyer.
View your messages
Sign in to your account
Navigate to the customer portal by clicking "My Account" on the top nav
Scroll to the "Messages" section and click "View Conversations"
Respond to inquiries
You will now see a list of the most recent message you've exchanged with each individual prospective buyer. Click on the message you wish to respond to.
Send a reply by typing a message in the text field and clicking the "Reply" button.
Be sure to reply to messages directly within the BurialLink app. Replies to the email notification will go to customer service, not the buyer.
View your messages
Sign in to your account
Navigate to the customer portal by clicking "My Account" on the top nav
Scroll to the "Messages" section and click "View Conversations"
Respond to inquiries
You will now see a list of the most recent message you've exchanged with each individual prospective buyer. Click on the message you wish to respond to.
Send a reply by typing a message in the text field and clicking the "Reply" button.
Updated on: 12/07/2024
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